You may return new, unused items within 6 months of delivery for a full refund of the price of the book. Books must be in their original condition. If the return is a result of our error, we will pay the return shipping costs. You must contact us for a Return Authorization before returning any item, via email to returns@feldheim.com. For large returns, we reserve the right to deduct from your refund all or part of our actual original shipping costs, regardless of the reduced or free rate you may have been billed.
All sale items are final sale.
| Packing Returns | |
| Pack the books in an appropriate box, adequately padded with paper or packing material to avoid damage in shipping. Enclose a copy of your original packing slip/invoice (if not available, include a note with the web order #) and your contact information (for your protection), and ship back with the carrier approved for your particular Return Authorization. | |
| Send to: Feldheim Publishers | |
| Attn: Web Order Returns Department 208 Airport Executive Park Nanuet, NY 10954 | |
Returning Gifts
We are happy to accept returns of gifts within 6 months of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts. Contact us for a Return Authorization, as above.
| Questions, Suggestions, Problems? If you have any problems with your order, please do not hesitate to contact us | |
| Email: sales@feldheim.com Telephone: 1-800-237-7149 or 845- 356-2282 | |
New York State Sales Tax
In accordance with applicable state law, we are required to collect sales tax in New York State. Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination state and local sales tax rates. For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will appear on your invoice and reflects all state and local taxes of your order destination at the time your order is shipped. No sales tax is charged on the purchase of Gift Certificates. However, purchases paid for with Gift Certificates will be charged sales tax where required.
Shipping Information and Rates
Shipping to USA
Most orders are processed and shipped in 1-2 business days. Processing times can be longer during peak sale weeks. We are closed and do not process orders on major Jewish holidays, including all the days of Succos and Passover.
Standard Shipping:
Delivery Time: can take up to 14 business days
Premium Shipping
- $9.99 per order.
Delivery Time: usually 2-7 business days from shipdate.
For Premium Shipping to Alaska, Hawaii and Puerto Rico, contact us for special pricing.
Express Shipping
For USPS, UPS/FEDEX overnight, 2 or 3 day express shipping, contact us for special pricing.
International Shipping Options
We offer several reliable international shipping methods to meet your needs, including First Class International, Priority Mail International, UPS Worldwide, and DHL.
- Processing Time: Most orders are processed and shipped within 2-3 business days. Processing times may be longer during peak sale periods.
- Customs and Import Duties: Your order may be subject to customs fees and import duties in the destination country. These charges are the recipient's responsibility. For more details, we recommend contacting your local customs office.
- Shipping Charges: To view the exact shipping cost, add items to your cart and enter your country in the "Calculate Shipping" section.
Shipping Methods
First Class Package International (For orders under 4 lbs)
- Estimated Delivery: 1-4 weeks from the ship date. Delivery times may vary based on local customs and handling conditions.
- Tracking: Limited tracking is available.
Priority Mail International
- Estimated Delivery: 6-10 business days from the ship date. Delivery times may vary based on local customs and handling conditions.
- Tracking: Enhanced tracking is provided.
UPS Worldwide
- Estimated Delivery: Approximately 2-5 business days from the ship date, with faster delivery to major cities. Delivery times vary depending on customs and local handling.
- Tracking: Comprehensive tracking is included.
DHL International
- Tracking: Full tracking is available.
Shipping to Israel
For orders to Israel, we recommend purchasing through an independent retailer within the country, as this is generally faster and more cost-effective than international shipping. Our books are widely available at most stores that sell English books, including Shanky’s in Jerusalem (shankysjudaica.com) and Yefeh Nof/Feldheim stores across Israel.
Note: The Yefeh Nof/Feldheim retail stores operate independently and are not affiliated with Feldheim Publishers, Inc. We are unable to facilitate orders through these stores directly.
