Customer Service
Returns Policy
You may return new, unused items within 6 months of delivery for a full refund of the price of the book. Books must be in their original condition. If the return is a result of our error, we will pay the return shipping costs. You must contact us for a Return Authorization before returning any item, via email to [email protected]. For large returns, we reserve the right to deduct from your refund all or part of our actual original shipping costs, regardless of the reduced or free rate you may have been billed.
All sale items are final sale.
| Packing Returns | |
|---|---|
| Pack the books in an appropriate box, adequately padded with paper or packing material to avoid damage in shipping. Enclose a copy of your original packing slip/invoice (if not available, include a note with the web order #) and your contact information (for your protection), and ship back with the carrier approved for your particular Return Authorization. | |
| Send to: Feldheim Publishers | |
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Attn: Web Order Returns Department 208 Airport Executive Park Nanuet, NY 10954 |
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Returning Gifts
We are happy to accept returns of gifts within 6 months of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts. Contact us for a Return Authorization, as above.
| Questions, Suggestions, Problems? | |
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Email: [email protected] Telephone: 1-800-237-7149 or 845-356-2282 |
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New York State Sales Tax
In accordance with applicable state law, we are required to collect sales tax in New York State. ...
Shipping Information and Rates
Shipping to USA
Most orders are processed and shipped in 1-2 business days...
Standard Shipping:
- $4.99 per order. FREE over $49
Delivery Time: can take up to 14 business days
Premium Shipping
- $9.99 per order.
Delivery Time: usually 2–7 business days...
Express Shipping
For USPS, UPS/FEDEX overnight, 2 or 3 day express shipping, contact us for special pricing.
International Shipping Options
We offer several reliable international shipping methods...
- Processing Time: Most orders are processed within 2-3 business days...
- Customs and Import Duties: These charges are the recipient's responsibility...
- Shipping Charges: Add items to cart to calculate exact rates.
Shipping Methods
First Class Package International
- Estimated Delivery: 1–4 weeks...
- Tracking: Limited tracking available.
Priority Mail International
- Estimated Delivery: 6–10 business days...
- Tracking: Enhanced tracking.
UPS Worldwide
- Estimated Delivery: 2–5 business days...
- Tracking: Comprehensive tracking included.
DHL International
- Estimated Delivery: 2–5 business days...
- Tracking: Full tracking is available.
Shipping to Israel
For orders to Israel, we recommend purchasing through an independent retailer within the country...
Note: The Yefeh Nof/Feldheim stores operate independently and are not affiliated with Feldheim Publishers, Inc.